Return & Refund Policy
Our Customer Satisfaction Commitment
At T & T Restaurant Supplies, we want every customer to feel confident when purchasing from us.
If there is an issue with your order, we are committed to reviewing your request and helping provide a suitable solution.
This Return & Refund Policy explains the conditions, process, and requirements for requesting returns, exchanges, or refunds.
1. Return Eligibility
Customers may request a return within 30 days after receiving their order.
To qualify for a return, products must meet the following conditions:
β Items must be unused and in their original condition
β Products must include original packaging when applicable
β Items must not show signs of damage caused by improper use
β Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@eggga.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or supporting information if applicable
Our team will review your request and provide further instructions if your return is approved.
Please do not send products back before receiving return authorization.
3. Damaged, Incorrect, or Defective Items
We carefully inspect and package orders before shipment.
However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
Please provide:
- Your order details
- Photos of the product and packaging
- A description of the issue
After review, we will work with you to arrange an appropriate resolution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
- Items that have been used or altered
- Products damaged due to improper handling
- Clearance or final-sale items
- Customized or specially prepared products
- Items returned without prior approval
If you are unsure whether your product qualifies, please contact our support team before sending anything back.
5. Exchanges
If you received an incorrect item or need a replacement due to a product issue, please contact us first.
Depending on availability and the condition of the item, we may assist with an exchange or replacement solution.
6. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the refund decision.
If approved:
- Refunds will be issued to the original payment method
- Processing time may vary depending on your bank or payment provider
- Additional processing time may be required before funds appear in your account
If you have questions about your refund status, please contact:
7. Return Address
A return request must be approved before sending any products back.
Return instructions and the applicable return address will be provided by our customer service team after your request has been reviewed.