Shipping Policy

Our Delivery Commitment

At T & T Restaurant Supplies, we understand that receiving your kitchen supplies on time is an important part of creating a smooth shopping experience.

This Shipping Policy explains how we prepare, process, and deliver your orders after purchase.

We carefully handle every order to ensure your products are packaged properly and shipped as efficiently as possible.

1. Order Processing Time

Once your order is successfully placed, our team begins preparing your items.

Processing Time:

Please allow 2–4 business days for order verification, quality inspection, packing, and shipment preparation.

During periods of increased demand, holidays, or promotional events, processing times may take slightly longer.

We appreciate your understanding as we work to ensure every order is handled carefully.

2. Shipping Rates

Shipping costs are calculated based on your order details, destination, and available shipping options.

The final shipping fee will be displayed clearly during checkout before payment is completed.

From time to time, we may offer special shipping promotions or free shipping offers for eligible orders.

3. Estimated Delivery Times

Delivery timeframes depend on your location and shipping carrier availability.

Estimated delivery windows:

Please note that delivery estimates are not guaranteed dates.

Unexpected delays may occur due to:

• Weather conditions
• Carrier delays
• Public holidays
• Customs processing
• Circumstances outside our control

We appreciate your patience while your order is safely transported to you.

4. Order Tracking

After your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow some time for tracking updates to appear after shipment.

If your tracking information does not immediately show movement, this does not necessarily mean there is an issue — your package may still be traveling between carrier facilities.

5. Customs, Duties & Taxes

For international orders, additional customs fees, import duties, or local taxes may apply depending on your country's regulations.

Customers are responsible for any charges required by local authorities.

T & T Restaurant Supplies is not responsible for delays caused by customs inspections or clearance procedures.

6. Address Changes & Order Updates

We begin processing orders as quickly as possible.

If you need to update your shipping address or make changes to your order, please contact us promptly:

Email:
service@eggga.com

Requests submitted after your order has entered the shipping process may not be possible to accommodate.

7. Missing, Lost, or Damaged Packages

Your satisfaction is important to us.

If your package arrives damaged:

• Please contact our support team with photos of the damaged item and packaging.
• We will review the situation and provide an appropriate solution.

If your package is confirmed lost during transit, please reach out to us so we can assist you.

Contact:

service@eggga.com